How To Ask a Question?

Please note that the Support center is mostly used for technical support, and because of time differences, we are not able to check the tickets in time sometimes, so please provide more information about the problem you faced is much helpful and make the communication more efficient.

Please read the following tips carefully.

1. If your questions are only asked for shipping, price, invoice, or any about the sales, please directly email sales@waveshare.com or the related sales person directly.

2. Please provide your order number of the product when asking a question.

3. If you ask a question before you buy the product, please provide the link to the requested product to check.

4. Please provide as possible as more information about the product and the problem you faced.

5. If possible, please take any pictures or videos to show the problem for checking.

6. Generally, we provide useful guides on the Waveshare wiki: https://www.waveshare.com/wiki/Main_Page, please check our wiki first and make sure you have used the product in the correct way.

7. Please first search the Help Center to check if other users have asked the same question and check if the ticket could solve the problem first.